After purchasing a solution in our online store, you are subject to the minimum contract period, which is 12 months from your contract start date (the first of the applicable month). Your contract will be automatically renewed each year on this date and the payment will be automatically deducted from the account you used to make the purchase.
If you wish to cancel your subscription, you must do so in writing at least 90 days prior to the expiry of the contract period.* If you purchased a solution online and would like to cancel your subscription, please contact us.
In the case that you are a consumer or a small company similar to a consumer, you have the right to a 14-day withdrawal period as stated in the EU Directive of Consumer Rights or local legislation that applies to consumers and small enterprises.*