I would like a refund for a solution that I purchased online. What are my options? May 31, 2022 14:36 Updated Following your online purchase, you are subject to our minimum contract term of 12 months. Except in extraordinary circumstances, we do not issue refunds. Please view our cancelation policy for more information or contact us for additional support. Related articles What is your cancelation policy for online purchases? Does TIE Kinetix provide 24/7 support? As a supplier, how do I know if I have an account in FLOW? What is your cancelation policy for PDF-2-FLOW? Comments 0 comments Article is closed for comments.