FAQ articles
General frequently asked questions
- Log into the portal
- What can you do in the "TPM Partners Overview"
- How can I register my company and onboard to my customer's e-invoicing project?
- How to change the company information that is prefilled by the FLOW "Invoice Entry" application.
- Adding and/or adjusting company data in Document Manager/Documentbeheer (FLOW Portal)
- Making Document Manager or any other product available on the FLOW Portal
- Step-by-step guide to setting up the 2-factor authentication in FLOW Portal
- Frequently Asked Questions about FLOW 2-Factor Authentication
- I'm trying to log in to the portal, but my login details don't work (anymore).
- How do I download a submitted invoice?
- How can I create a new widget and add it to my dashboard?
- What is 100% supply chain digitalization and how can I achieve it with TIE Kinetix?
- Does TIE Kinetix provide 24/7 support?
- Which ERP integrations do you support?
- Is TIE Kinetix compliant with GDPR?
- What is your privacy policy?
- What are your general terms and conditions (T&Cs)?
- I receive an error message from TIE Kinetix after I have sent an invoice. What do I do now?
- Is there a cost for using the Peppol standard?
- What is the advantage of using Peppol?
- What is Peppol en OpenPeppol
- What is an e-invoice?
- What does invoicing in XML format via The Peppol network mean?
- Apache Log4j vulnerability
- Use a previous invoice for a copy, credit or correction invoice
- I forgot my password / I don't know my password / I need a (new) password
- Create new e-invoice with Document Manager
- Document Filter and Export